Shipping policy

Shipping Policy

At Avenar, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy explains how we process, ship, and deliver your purchases made at https://Avenar.shop.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation
  • Orders are not processed or shipped on weekends or holidays
  • You will receive a confirmation email once your order has been successfully placed

If we experience a high volume of orders, processing may be delayed slightly. In such cases, we will notify you by email.

2. Shipping Time & Delivery Estimates

After processing, estimated delivery times are:

  • United States: 5–8 business days

Delivery times may vary depending on location, customs processing, and carrier delays.

3. Shipping Rates

  • We offer free standard shipping on all orders (if this is your store policy)
  • If shipping fees apply, they will be clearly displayed at checkout before payment

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your shipment status until delivery.

5. Shipping Carriers

We work with trusted shipping carriers such as:

  • USPS
  • UPS
  • DHL
  • FedEx

The carrier used may vary depending on your location and order size.

6. Shipping Delays

Delivery may be delayed due to:

  • High order volume
  • Weather conditions
  • Customs processing (for international orders)
  • Carrier delays beyond our control

Avenar is not responsible for delays caused by shipping carriers or external factors.

7. Incorrect Address

Customers are responsible for providing accurate shipping information.

  • If an incorrect address is provided, we are not responsible for lost or undelivered packages
  • Please contact us immediately at Contact@avenar.shop if you need to update your address

8. Lost or Stolen Packages

Avenar is not responsible for lost or stolen packages marked as “delivered” by the carrier. However, we will assist you in contacting the shipping provider to help resolve the issue.

9. Damaged Packages

If your order arrives damaged:

  • Please contact us within 48 hours of delivery
  • Include photos of the damaged item and packaging
  • We will review and provide a replacement or refund if eligible

10. Contact Us

If you have any questions about shipping, please contact us:

Avenar Customer Support
Email: Contact@avenar.shop
Phone: +1 912 923-1665
Website: https://Avenar.shop